Double charged for online purchase

<p>I purchased some merchandise online from Edgars Red Square, on 12 Aug 2016 (order number ********** 21). The amount was for R835.</p> <p>When I received my Account statement last week, I noticed I had been double-charged for the purchase. I immediately phoned Accounts and spoke to a genteleman who informed me he had contacted the Online department and that I would be refunded in 72 hours.</p> <p>It has now been more than 72 hours and I still haven't been refunded. I have tried calling Accounts several times since, and every unhelpful call center agent I speak to, tells me I must phone Online.</p> <p>Why must I be sent on a wild goose chase? Edgars you have clearly made a mistake, which you need to rectify. It is not my responsibility to phone millions of different departments just to get this sorted. What kind of sloppy customer service is this? Needless to say I wiil not be ordering anything more from you Online ever again. </p>