Double charge on my purchase.

<p>On the 21st of March 2017 I bought baby clothes at Edgars Mall of Africa, to a the value of R1616.20 (including the 30% discount). When i swiped my card, I was informed that the transaction was declined although the money was debited on my account to which I should the cashier Ms Nthabeleng Tsotetsi ( ********** ) the sms from the bank reflecting the debit. She insisted the money will be reversed in 30 minutes time and went to call her supervisor Ms Modjadji Mailula to come and explain the reversal process to me. I waited in store for almost an hour when she eventually returned. I explained that it was unprofessional to keep a pregnant woman close to her due date waiting for so long when I had already spent enough time in the store. Modjadji then explained that the money will automatically be reversed in my account the next day and if not she will follow-up with the Head Office the very next day and get them to reverse my money. She then asked for my ID number and Bank Card number for the reversal to which I was unhappy with to give out my details on a piece of paper that could be lost and picked up by someone else, she assured me that it was the process that was followed by the store although this was strange for a big store like Edgars. I asked for her name and surname to be able to follow-up with her the next day and the proof of my decline and she said I should use my bank statement as proof and that Edcon was a big company which could not cheat me of my money. I expressed that I was due anytime soon and could not come back to the store to get my refund and she assured me i would get my refund the next day. When I phoned in the next day for my refund, I was told that neither Modjadji nor Ntahabeleng were in. I was not happy with this as Modjadji assured me shoud phone me that day and my money will be refunded as well. I then spoke to a guy manager (|forgot the name) who then informed me that the information i received about the reversal was incorrect and that it actually takes 48 hours for an automatic reversal and 6 days for a manual and gave me a reference of 429547. I expressed my unhappiness and was told that my money will be back in my account in 6 days time. To date i still havent received my refund and no contact from Edgars. I had to pay for my purchase again as I was not allowed to take the clothes without paying again. I paid a total of R3 232.40 for purchases of R 1 616.20. </p>