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Yanga V

1 reviews | Active since Sept 2018

02 Oct 2018, 16:29

Double Charge on a normal purchases at Edgars

Its been over a month now since the day of the incident and my query is not resolved. I was promised that it will take 48 hours to reverse my funds after being double charged at the store, I was doing a normal purchase and I sent all details that were required. ID Number, Bank Card Number, Bank Statement

Date of the Incident: 25 August 2018 Store Location: Edgars Promenade (Western Cape) Incident type: Double Charge on a normal purchases Contact Number: [protected]

I have sent my bank statement showing the double charge to ********** I have been doing follow ups non-stop and went to the store multiple time, seems like no one is paying attention on my query.

Kindly assist this is very unsatisfying

0
Replies (2)
Edgars
Edgars's reply03 Oct 2018, 16:59
Official

Thank you for bringing this matter to our attention. We must apologise for the disappointment and inconvenience caused to you . We will follow up with the Promenade store and feedback will be provided to you regarding the refund.

***/GO

Kind regards

The Edgar's Customer Experience Team

YV
Yanga V's update15 Oct 2018, 19:23
Reviewer Update
Dear Sir/ Madam May I please find out if this case is till being worked on and what is the status? Is this a way Edgars is taking money away from a poor Consumer? I am extremely disappointed with Edgars, I have been waiting for a very long to and no one bothers to tell me what is going on with the case. To be honest I have been patient enough and no one cares about that. Your service is poor and extremely disappointing. I wonder if my funds will be paid back or this is another method of *****ing from a poor citizen. Disappointed Buyer.