1 reviews | Active since Jan 2017
Double charge for one purchase
<p>Edgars has a tendency of debiting my credit card twice. On 28/8/2016 my credit card was debited twice for the amount of R1114.55 at Liberty Midlands Mall in Pietermaritzburg and lady who assisted me was very rude and inconsiderate. Again on 4/1/2017 it has been debited twice for the amount of R539.90 at Church Street, Pietermaritzburg. When you complain at the stores you are told that your complaint will be referred to Head Office and you must wait. This is inconvenience as the bank is charging interest and you do not get re-imbur*****t for the charged interest. It is frustrating! Imagine those people who do not check their statements.</p>
We have escalated the price complaint to the Edgars Midlands mall management to address as our valued customer is not happy that you were double charged A reference number for the formal complaint logged on your behalf is as follows ***/GO. . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the price complaint to the Edgars Midlands mall management to address as our valued customer is not happy that you were double charged A reference number for the formal complaint logged on your behalf is as follows ***/GO. . We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.