Double Billing for account purchase

<p>Hi there</p> <p>I have a concern regarding my balance. The balance on my account ( ********** ********** 74046) is incorrect. My balance in July was R870.98.<br />I made a purchase on 30 July of R1114 which appears to have gone off twice. I noticed this when paying my account on 02 August as my balance was more than R3000. The consultant that assisted me with the payment advised the purchase went off twice but will be rectified by 04 August. It is now the 5th and my balance is still showing an extra R1114 which indicates that the double purchase has not been rectified.</p> <p>Please correct this. Why must errors like this occur on peoples accounts? More importantly, why does it become a time consuming battle for customers to sort out issues of this nature. I tried calling the number on your website - ********** but to no avail. I'm extremely disappointed by this.</p> <p>A very dissatisfied customer</p>