LM
Llani M
1 reviews | Active since Aug 2015
19 Aug 2015, 15:13
Double billing
On my 13 July statement I noticed a duplicate amount, I queried this with Edgars and they confirmed that they had a system error on that particular day and that the system had duplicated entries. They promised that they would reverse the amount. Today is more than a month later and it still has not been reversed.
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Edgars's replyOfficial
21 Aug 2015, 14:16Hello eb12345,
Thank you for raising your apprehensions with us. Please be advised the amount that was duplicated was reversed back into your account. Please note you will only be able to see the credit on the next month's statement. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised the amount that was duplicated was reversed back into your account. Please note you will only be able to see the credit on the next month's statement. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply21 Aug 2015, 14:16
Official
Hello eb12345,
Thank you for raising your apprehensions with us. Please be advised the amount that was duplicated was reversed back into your account. Please note you will only be able to see the credit on the next month's statement. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised the amount that was duplicated was reversed back into your account. Please note you will only be able to see the credit on the next month's statement. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Best regards,