JG
Jayshree G
1 reviews | Active since Sept 2009
04 Feb 2015, 09:17
Double Billed
I was at Edgars Sandton City on Friday, I purchased an item and when the lady rang it up the receipt was blank - she said that the transaction didn't go through and need to charge it again. At that time no sms had come through my phone so i agreed. As i got to my vehicle i see that the purchase had went off twice - i immediately went back to the cashier who refused to assist me \i am sorry mam there is a process to follow at customer service"and she continued to assist the next customer. I then went to someone else for help. The manager assured me that its a FNB fault and that i would see the reversal in 24 hours"
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Edgars's replyOfficial
05 Feb 2015, 12:16Hello jayshree,
We are deeply sorry for the overall experience. Please note we have liaised with the credit manager to reverse the amount back into your bank account. We understand that this has been prolonging, but we assure you the credit manager is doing her outmost to make for certain that your money is credited back. We apologise for the overall experience. We can understand the frustration and the discomfort felt. Be reassured as the credit manager will contact you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note we have liaised with the credit manager to reverse the amount back into your bank account. We understand that this has been prolonging, but we assure you the credit manager is doing her outmost to make for certain that your money is credited back. We apologise for the overall experience. We can understand the frustration and the discomfort felt. Be reassured as the credit manager will contact you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,
Edgars's reply05 Feb 2015, 12:16
Official
Hello jayshree,
We are deeply sorry for the overall experience. Please note we have liaised with the credit manager to reverse the amount back into your bank account. We understand that this has been prolonging, but we assure you the credit manager is doing her outmost to make for certain that your money is credited back. We apologise for the overall experience. We can understand the frustration and the discomfort felt. Be reassured as the credit manager will contact you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
We are deeply sorry for the overall experience. Please note we have liaised with the credit manager to reverse the amount back into your bank account. We understand that this has been prolonging, but we assure you the credit manager is doing her outmost to make for certain that your money is credited back. We apologise for the overall experience. We can understand the frustration and the discomfort felt. Be reassured as the credit manager will contact you shortly.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team,
***
Best regards,