1 reviews | Active since Sept 2016
<p>On the 11th of September I went into an Edgers store to pruchase chino pants worth R300. When I went to pay, they ran the transaction but for some reason there was a system error but the amount got deducted from my account. They couldnt process whatever they wanted to process and they ran AGAIN the transaction and an amount of R300 was deducted yet again. I was fine with it as I was promised that the previous R300 deducted will be reversed by Xolisile Mbanjwa, the cashier. She spoke to a manager and the manager said I should write down my numbers on a slip and they will call me to see if the amount was reversed or not. Its Wednesday and I still have not received a single call. I purchased a pants worth R300 for R600. I dont appreciate how you are told to be called and nothing happens. I want my refund back or else Il take it further, I deal with customers and customers expect promises they receive.</p>
Kindly not we tried contacting you telephonically at about 11:39 but could not reach you. ( unable to leave a voice message).
The reason for our call was to establish if your query has been finalised regarding an outstanding refund. If not kindly call us back and quote the below reference number for further assistance.
Please find below reference number for the below query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Kindly not we tried contacting you telephonically at about 11:39 but could not reach you. ( unable to leave a voice message).
The reason for our call was to establish if your query has been finalised regarding an outstanding refund. If not kindly call us back and quote the below reference number for further assistance.
Please find below reference number for the below query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
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