Don't trust there insurgence

I was retrenched and I have the insurance on the account for matters like this. First I got told to email them all the documentation (this was to Hollard). After not one word I contacted them again, this time I had to take all the documentation into a store, that I did. Weeks later I received a call from Edgars Cresta to tell me that my claim was declined (not even in writing or email). I disputed this due to that my retrenchment / unemployment is valid despite some confusion. No body even contacted me to consult on the matter of the unemployment it was only thought. While deputing this I get phone calls from Edgars for payment, where I was told they can see the problem on there system. How does this work, having insurance for time like I'm having to get dumb reasons to decline them. No wonder they going under!!!!