1 reviews | Active since Apr 2017

17 Apr 2017, 15:06

dont take cellphone insurance with them u will regret it

<p>people when u buy cellphone at Edgars don't take their insurance .dont coz u pay but whn ur phone is lost or ****** they can take 6 mnths to a year not giving you phone Bt saying lot of things .u can present all documents needed bt u will never get ur phone .if u dnt blv me get ppl with insurance and ask how many months it took them to get their phone till today I dnt hv mine one lady who was helping me said ,Sizogcina ukuthatha izinto esingazaz .( so dat we will stop taking thingswe dnt knw) .they jst take pplz money bt dnt give u ur phone .dnt take Edgars insurance. Myb try others nt this one .</p>

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Replies (1)
Edgars
Edgars's reply18 Apr 2017, 13:18
Official

We attempted calling but you were not reachable. Please forward us the name of the store in Durban,was it Edgars or Jet Westville that you visited, so that we may be able to contact them on your behalf and may be able to action the faulty cell phone query as you have stated that you are not happy with the way the claim was handled. We will like to liaise with the store management on the matter reported by our valued customer.Please find the below reference number for your email ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.