Dont suppport Edgars Vaal Mall Cellular department

None customer services Cellphone was purchased and when we got home the sim card gave an error no sim card The cellphone was taken back to the Edgars Vaal Mall but we were advised that we should take the device across the street to Vodacom Repairs shop which i couldnt due to I took time off at work and needed to get back to work Not to mention the bad service only one consultant that is helping after an while that consultant needed to get help from the customer service where an second consultant started to help us The consultant then called the manager she advised nothing can be done an OBF was opened I was inconvenient by none device while waiting 7 days for feedback Today the OBF returned its not an Vodacom phone still i have none device i now have to collect the phone and return to Edgars again I want an new device no more inconvenirnce towards me or my business because im left without an device