SB
Sarah B

1 reviews | Active since May 2012

10 Jul 2015, 08:14

DONT SHOP AT EDGARS!

At the beginning of the year I saw a pair of Aldo shoes which i fell in love with. I saved hard to buy them as they were R1000.00, but I thought being Aldo (a high quality brand) and leather they would last and wear well. <br> <br> After saving for a few months I went at the end of March to purchase the pair. After wearing them for 4 weeks the leather has torn on both shoes near the toes. I made sure i bought the correct polish for leather so it isnt down to me not looking after them. <br> I went to Edgars to speak to them. Their customer service was shocking the people behind the counters were rude and unhelpful. After 3 months of them lying to me saying they are doing all they can I have been told they will not accept the shoes back. <br> <br> Where are my consumer rights!!! I have spent a lot of money on a product which is far from satisfactory. And Edgars and Aldo seem completely unphased and unwilling to help. Its unacceptable.

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Replies (1)
Edgars
Edgars's reply13 Jul 2015, 15:06
Official
Hello sarahbyloo,

Our attempt to contact you at 02:54 PM was unsuccessful.

Please be advised our refund and exchange policy is part of the service we render to our customers. Please note we have referred this query to the store manager to address. However, a proof of purchase is required as the shoe has a quality default. We apologise for the overall experience but we assure you concrete feedback will be given to you shortly.

Please find your reference: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number

Kind regards.
Edcon customer experience team.
***

Best regards,