1 reviews | Active since Dec 2016
Dont give a **** attitude
<p>I contacted Edgars customer for a change of delivery address and what i got was something completely opposite - a complaint</p> <p>The first agent - took my order number and was on hold for 8 mins without any feedback until she hung up ( her name was linda) time for the call - 17:07</p> <p>Second agents - also took the order number and took 4 mins to come back to me only to ask which store, i advised her it for Edgar’s and responded with an attitude ( when i reprimanded her she hung up ) - did not get her name 17:17</p> <p>Third agent - decided to pick the call and not say anything I had to hang up</p> <p>Fourth agent - i requested to speak to the Supervisor/Team leader is charge, </p> <p>Took her 3 mins to come and gave a apology that wasn’t sincere . gave her the order explaining now my frustrations regarding my experience, she took the order number and took 4mins to get back to me only to tell me that she can change the address i will need to contact them to get the Courier company on wed and call Courier and request to change the address. - 17:23 ( agents name Dimakatso and Team Leader - Jackie) </p>
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience.
Please be advised all concerns has been addressed. We would like to apologize once again for the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience team
Best regards,
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience.
Please be advised all concerns has been addressed. We would like to apologize once again for the inconveniences caused.
Reference number: ***/GO
Kind Regards,
The Customer Experience team
Best regards,
Good day,
I still havent received my order and when i track my order online, the order is still processing.
so how long must i take for the order to be delivered????
still not satisfied
Good day,
I still havent received my order and when i track my order online, the order is still processing.
so how long must i take for the order to be delivered????
still not satisfied
