1 reviews | Active since May 2017
Dont buy a phone at Edgars, youll regret it!!
<p>I bought a Hisense Inifinty phone at Edgars Menlyn last year September 2016,few months later my screen cracked and shortly after that the camera stopped working. I decided to take the phone in for repairs at Edgars Menlyn where i purchased it. I left the phone the 15th April 2017. I was advised that they will contact me in a week to give me a quotation on how much it will cost then i can authorise whether they should fix it or not. Two weeks later I heard nothing from Edgars. I called the customer service to do a follow up. I spoke to a Lesego who told me he will find out for me and get back to me, nobody got back . I called him back and he had no feedback just transfered me to someone else who also couldnt assist me. I went to the Edgars Menlyn on the 3rd May 2017 to follow up. I spoke Shoki who told me they outsource the phones for repairs so they dont have any information , I had to ask her to call them to find out,after few seconds she wasnt getting through, asked the direct numer,so I can contact directly,she simply told me its a speed dial she doesnt have a number i can contact which is so ridiculous. I found this unacceptable as i told her my frustration is no one has given feedback what this phone will cost so i can decide to take my phone back . Unphased by my frustration I asked to speak to her Supervisor. A guy called Nathaniel whose the store manager came through he wasnt of any assistance either, told me the same ******* about repairs being outsourced which i dont understand how is that relevant to the customer,because i delt with Edgars not the repairs people surely its their responsibilty to follow up and contact customer with quotes and feedback. Instead what i got is a lousy sms next day 4th May after visiting them that the phone has gone in for assesment which I already know! nothing about a quote or when Il get my phone back and they will contact me in 7 working days which they havent done. Its been 4 weeks now and I still dont know whats happening with my phone. Edgars has a very poor service when it comes repairing phones that they sell us, dont buy a phone at edgars youll be incredibly frustrated if anything goes wrong with it. Also Hisense phone they arent a good buy because they dont have the parts to repair them so you cant even take your phone elsewhere , you also lose warranty if you do that.</p>
We have escalated the complaint to the Edgars Menyln mall management to address regarding the faulty cell phone repairs as it has been pending since last year as per the post that was sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Menyln mall management to address regarding the faulty cell phone repairs as it has been pending since last year as per the post that was sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Its been over a month since I sent a complaint about Edgars poor service. Its been 8weeks since I left my phone with them for repairs, the matter was escalated to management but I still did not recieve any feedback, i went to the store 2 weeks ago and advised them to bring my phone back, Shoki gave me some papers that are useless to me basically all the information about what was wrong with the phone and advised they would contact me when its the. Confidence called me about a week later to tell me the quote which is R2000 told him they must just return id rather buy a new one, he said okay he will communicate with 3G mobile, a week later Confidence calls me again to say they want me to pay R300 to release the phone its a rejection fee, i was furious because why didnt he tell me the info first time he called me. I asked him to send me the bank details for 3G mobile, I am still waiting even now theyv been keeping my phone hostage, if I dont get a call after this Im considering taking the matter with another public medium.
Its been over a month since I sent a complaint about Edgars poor service. Its been 8weeks since I left my phone with them for repairs, the matter was escalated to management but I still did not recieve any feedback, i went to the store 2 weeks ago and advised them to bring my phone back, Shoki gave me some papers that are useless to me basically all the information about what was wrong with the phone and advised they would contact me when its the. Confidence called me about a week later to tell me the quote which is R2000 told him they must just return id rather buy a new one, he said okay he will communicate with 3G mobile, a week later Confidence calls me again to say they want me to pay R300 to release the phone its a rejection fee, i was furious because why didnt he tell me the info first time he called me. I asked him to send me the bank details for 3G mobile, I am still waiting even now theyv been keeping my phone hostage, if I dont get a call after this Im considering taking the matter with another public medium.