nL
nadia L
1 reviews | Active since Mar 2015
27 Aug 2015, 14:01
done with Edgars for good!!!!
So this morning I went to pay my account. Ask the lady pay R600 and then just print the slip for the balance. Then she paid the whole account. Then I asked her whats the balance she said R0. So I went to close my account as I am fed up with their customer service. I ask her to use my thank you llpoints balance. The lady state my account is R0 and closed it. No I have lost my thank you points.....<br> I also want to CONFIRM that my account us PAID up. She said yes. <br> Edgars do not listen<br> <br> make sure my accoubt is closed I dont want to hear they yet again did not listen to what I am asking for<br> <br> <br> wil not set foot again in this store.
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Replies (1)
Edgars's replyOfficial
31 Aug 2015, 16:49Hello LNad,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your account has been closed as of the 27/08 /2015 as per your request.
Should you require a paid up letter, kindly contact our accounts department on ***, you will then be assisted accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your account has been closed as of the 27/08 /2015 as per your request.
Should you require a paid up letter, kindly contact our accounts department on ***, you will then be assisted accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply31 Aug 2015, 16:49
Official
Hello LNad,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your account has been closed as of the 27/08 /2015 as per your request.
Should you require a paid up letter, kindly contact our accounts department on ***, you will then be assisted accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
Kindly be advised that your account has been closed as of the 27/08 /2015 as per your request.
Should you require a paid up letter, kindly contact our accounts department on ***, you will then be assisted accordingly.
Thank you for your patience.
Kind regards,
Edcon customer experience team,
***
Best regards,