Don't try to get a refund!

I need edgars to refund me money that is over payed on my account i have been to the store, i have called and i have emailed them the documents they requested! Now you can Phone them you can mail them you can go to a store but you will not get your refund, i have never missed or payed late on my account but now that the account is settled and there is extra money in the account I have to fight like a dog to get the refund? it's my money i did pay to much but does that mean edgars gets to keep it? I want my refund! You are a disgrace to me and i will go out of my way to not support you ever again enough is enough, Your service is bad Your staff have bad customer service and You don't care about Your customers, and that will be reflected in Your sales. PS this is not the first problem i have had with edcon bad service, low quality items, and underwear that is in the same packet and not the same size but is marked to be the same then they will not even make an effort to rectify that they don't exchange underwear(i understand that but use your common sens there is a manufacturing fault) that is the best response you get. You are the worst to deal with!