Don't let Edgars ever owe you money

<p>HORRIBLE I WILL NEVER EVER EVER BUY ANYTHING FROM THEM NOT EVEN A PAIR OF SOCKS</p> <p>THEY'VE GOT THE WORSE CUSTOMER CALL CENTRE, COMPLAINT CENTRE AND IN STORE THE STAFF IS THE WORSE TO DEAL WITH.</p> <p> </p> <p>So i go to EDGARDS CANAL WALK ON The 3rd of December 2016. Want to purchase a cellphone there.</p> <p>I ask the Lady at the cellphone counter to ring the transaction as follows:</p> <p> </p> <p>R1, 100.00 Swipe on my Cheque account</p> <p>and the balance of R1200.00 Cash to be paid which was in my wallet</p> <p>TOTAL OF the phone is R2300.00</p> <p> </p> <p>This lady (i'll rather not mention names) Swipes my card first, after she swiped my card the EFT Voucher comes out of the machine and it show the full total amount of the phone (R2300.00). Now remember this i dont have any device on me to check which total was swiped as i am in the store purchasing a phone. So i cannot check sms or anything.</p> <p> </p> <p>So Now this lady is not sure which amount she actually swiped. They stop with the transaction and tell me to go to FNB Dot around the corner from Edgars to go draw a statement. DO that on my statement the R1,100.00 Reflects a deducted and into edgars account. I Take the statement back to them show them that this amount as been paid so we can continue the transaction.</p> <p> </p> <p>They tell me NO Mam we need to check on our side on the "Edgars EFT TRANSACTION REPORT" To see if this is reflecting on edgars side. I sit and wait in this shop for 2 hours no one assist me then one lady comes to me with my statement sayin that their systems is off line, this funds will eitha reverse back in to my account after 48 hours or edgars will pay this back to me.</p> <p> </p> <p>I have been on the phone with EDGARDS COMPLaints department, canal walk management, Customer services every single person i could speak to in that shop i spoke to, they gave me a reference number and cut me off in between most calls no one has been able to assist me It is the 13th of December 2016 i still have not seen a refund and no one knows about this query hence the fact that CANAL WALK Says that they logged this query to customer services. And customers services tells me they got nothing to do with this the store it self must give my refund.</p> <p> </p> <p>What in heavens name is this damn issue here some tell me.</p>