MG
Martie G
1 reviews | Active since May 2011
09 Nov 2015, 13:21
Don't last 6 months
About 5 months ago I bought another pair of Cats from Edgars, took it back on the 17th October 2015. The other pair was not exchange because it was 9 months old. Got picture if they want to see the shoes. This is not a cheap shoe. Is this a default from the Caterpillar side or what???
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Edgars's replyOfficial
09 Nov 2015, 16:44Hello sie,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note our return and exchange policy for branded item is 6 months with a proof of purchase, more than six months we cannot assist. Within 6 months the shoes will then be booked for a quality assessment and then a verdict will be given to the customer.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note our return and exchange policy for branded item is 6 months with a proof of purchase, more than six months we cannot assist. Within 6 months the shoes will then be booked for a quality assessment and then a verdict will be given to the customer.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply09 Nov 2015, 16:44
Official
Hello sie,
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note our return and exchange policy for branded item is 6 months with a proof of purchase, more than six months we cannot assist. Within 6 months the shoes will then be booked for a quality assessment and then a verdict will be given to the customer.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Thank you for raising your concerns with us. Please be advised our refund and exchange policy is part of the service we render to our customers. Kindly note our return and exchange policy for branded item is 6 months with a proof of purchase, more than six months we cannot assist. Within 6 months the shoes will then be booked for a quality assessment and then a verdict will be given to the customer.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***