Don't consider the customer

Ref: ***/GO<br> <br> Firstly, I did not receive an email as advised in your previous communication (this is what I am talking about - poor service and non-delivery). I understood what the person explained to me but it does not mean I agreed with him. What happened to the saying that the customer is always correct?<br> <br> You are not listening to what I am saying as a loyal customer - did you even bother to view your camera footage or speak to the person whom confirmed that all luggage was 50% (based on what he said - I expect you to honour that - he represents Edgars). You are just taking the manager's word over mine. As mentioned so many times - he explained how the signage would work but the signage I saw was completely different. Why can't you understand that - you are really frustrating me by not listening to what I have to say - is that how you treat your customers - your stores word is correct and the customer is wrong (another person can verify what I saw). You personally call me to better understand my point of view and to resolve this issue - that is the only way to resolve this.<br>