CQ
Cheryl Q

1 reviews | Active since Mar 2009

13 Nov 2015, 12:00

Does the Customer Care Department exist?

For more than a week I have been trying to get a response to my email sent to both of these addresses [Email Removed] and [Email Removed] found on the Edgars website but the only response I get is - A message that you sent has not yet been delivered to one or more of its recipients after more than 24 hours on the queue on [URL Removed]<br> <br> Why are both of these addresses advertised if neither work?? Edgars has to be one of the worst when it comes to contact and response - neither exist. Please remove these contact details or get the people manning these mails to actually do their work. I am totally unimpressed with the lack of service. -/10 from me.

0
Replies (1)
Edgars
Edgars's reply16 Nov 2015, 14:59
Official
Hello cherylq,

As per our telephonic conversation we must apologise for the inconvenience and frustration caused with regarding to your online profile. You query has been resolved accordingly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***

Best regards,