LP
Lelanie P
1 reviews | Active since Feb 2012
16 Feb 2016, 13:05
Does not listen and just cancels
I phoned the call center in October last year to enquire what the extra fee's are on my account , as i'm only aware of my club benefits fee's - after my discussion I was advise that I have a few extras and requested to cancel all expect the club benefits, after some time every time I wish to make use of my benefits I have an error on my card till I phoned to day to find out they have cancelled just the club benefits and kept the rest of the extras and now I have to wait 3 months before I can use it again - please note when requesting for assistance ask the person on the other line to repeat the who exercise again to be sure you do not end up being the one that has to struggle.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
16 Feb 2016, 15:42Hello Lala!,
Thank you for making contact with us.
Edgars Club Lifestyle is the current membership enrolled on your Edgars account.
This membership is for people who love spending time with friends and family. You can look forward to visiting your favourite restaurants and trying new ones more often than you do, getting the best advice from health experts and getting pampered from head to toe at the some of the most popular spas and salons in the country. Therefore you do not have to wait 3 months to utilise the benefits. You will only have to wait 48 working hours to utilise the benefits. Kindly visit our website www.edgarsclub.co.za to view a list of benefits that you can take advantage of.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
Edgars Club Lifestyle is the current membership enrolled on your Edgars account.
This membership is for people who love spending time with friends and family. You can look forward to visiting your favourite restaurants and trying new ones more often than you do, getting the best advice from health experts and getting pampered from head to toe at the some of the most popular spas and salons in the country. Therefore you do not have to wait 3 months to utilise the benefits. You will only have to wait 48 working hours to utilise the benefits. Kindly visit our website www.edgarsclub.co.za to view a list of benefits that you can take advantage of.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply16 Feb 2016, 15:42
Official
Hello Lala!,
Thank you for making contact with us.
Edgars Club Lifestyle is the current membership enrolled on your Edgars account.
This membership is for people who love spending time with friends and family. You can look forward to visiting your favourite restaurants and trying new ones more often than you do, getting the best advice from health experts and getting pampered from head to toe at the some of the most popular spas and salons in the country. Therefore you do not have to wait 3 months to utilise the benefits. You will only have to wait 48 working hours to utilise the benefits. Kindly visit our website www.edgarsclub.co.za to view a list of benefits that you can take advantage of.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for making contact with us.
Edgars Club Lifestyle is the current membership enrolled on your Edgars account.
This membership is for people who love spending time with friends and family. You can look forward to visiting your favourite restaurants and trying new ones more often than you do, getting the best advice from health experts and getting pampered from head to toe at the some of the most popular spas and salons in the country. Therefore you do not have to wait 3 months to utilise the benefits. You will only have to wait 48 working hours to utilise the benefits. Kindly visit our website www.edgarsclub.co.za to view a list of benefits that you can take advantage of.
Please find below reference number for this query:
***/GO
Should you need any further assistance please do not hesitate to contact us on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,