EJ
ELZETTE J
1 reviews | Active since Nov 2011
27 Nov 2015, 10:19
DOES NOT KNOW ESTEE LAUDER PRODUCTS
I WAS SHOPPING AT EDGARS WONDERPARK PRETORIA ON 26 NOV 2015 AROUND 17H00, WANTED TO PURCHACE A ESTEE LAUDER FOUNDATION DUBBLE WEAR PRODUCT. WHEN I ASKED THE SALES LADY IF THE PRODUCT IS A LONG LASTING FOUNDATION, SHE ASKED ME \IT DEPEND ON WHAT MOISTURISER I AM USING? I ASKED HER BUT WHAT DOES THAT HAS TO DO WITH THE LASTING OF ESTEE LAUDER FOUNDATION? SHE ANSWERED THE ESTEE LAUDER PRODUCT DOES NOT LAST WHEN I USE A WRONG MOISTURISER? I MEAN REALLY??? NO WHERE ON THE PRODUCT IT INDICATES WHEREBY WHAT KIND AND TYPE OF MOISTURISER MUST BE USED. CAN EDGARS TRAIN THE SALES CONSULTANTS ON THE PRODUCTS THEY ARE SELLING
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Edgars's replyOfficial
28 Nov 2015, 17:21Hello RINGNEK,
Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. Our consultants are trained and equipped with product knowledge to assist customers. It is with great displeasure to hear that this was not the case, however the store manager was notified so to avoid the re-occurrence of this nature.
we apologise for the overall experience.Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. Our consultants are trained and equipped with product knowledge to assist customers. It is with great displeasure to hear that this was not the case, however the store manager was notified so to avoid the re-occurrence of this nature.
we apologise for the overall experience.Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply28 Nov 2015, 17:21
Official
Hello RINGNEK,
Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. Our consultants are trained and equipped with product knowledge to assist customers. It is with great displeasure to hear that this was not the case, however the store manager was notified so to avoid the re-occurrence of this nature.
we apologise for the overall experience.Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of this incident. It is feedback from customer's like you that helps us to improve on our short comings. Our consultants are trained and equipped with product knowledge to assist customers. It is with great displeasure to hear that this was not the case, however the store manager was notified so to avoid the re-occurrence of this nature.
we apologise for the overall experience.Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***