TJ
Tracy James-Cloete
1 reviews | Active since Jul 2015
02 Jul 2015, 12:58
Does Edgars not want our business?
My husband app**** for an Edgars account almost two weeks ago. After receiving no feedback he called Edgars to be told they can't get hold of his employer. When verifying the work contact number entered on the system, he established that the area code was incorrectly entered as 011 instead of 012. He has since been into (and phoned) the Mall @ Reds branch more than twice to get them to rectify this and call his employer, but has been given nothing but instruction to (ironically) come in or call, which he does, but this just isn't being resolved because the relevant people are never available. <br> <br> Can someone please call Nathan on *** and help him get this sorted out?
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Replies (1)Edgars's replyOfficial
05 Jul 2015, 17:41Hello jamesth9705,
Thank you for raising your apprehensions with us. Please note we have referred your query to the new accounts department manager to address as it has been prolonging. Concrete feedback will be given to you shortly.
please accept our sincere apology for the overall experience.
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please note we have referred your query to the new accounts department manager to address as it has been prolonging. Concrete feedback will be given to you shortly.
please accept our sincere apology for the overall experience.
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team.
***
Edgars's reply05 Jul 2015, 17:41
Official
Hello jamesth9705,
Thank you for raising your apprehensions with us. Please note we have referred your query to the new accounts department manager to address as it has been prolonging. Concrete feedback will be given to you shortly.
please accept our sincere apology for the overall experience.
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please note we have referred your query to the new accounts department manager to address as it has been prolonging. Concrete feedback will be given to you shortly.
please accept our sincere apology for the overall experience.
Your reference number is: ***/GO
Kind regards.
Edcon customer experience team.
***
