CT
Charl T
1 reviews | Active since Jan 2015
08 Apr 2015, 15:15
***** cellphone warrantee - Edgars/Nokia/MTN
I bought a phone from them in Jan 2014, and have sent it in because of signal problems on various occasions. The problem was never fixed and when I eventually told them at the end of last year that I want a refund or a replacement phone they miraculously found water damage on the phone and now refuse to replace the phone. Seriously? That phone have never been near water. The phone has been in for repair longer than I have actually had the phone.<br> <br> It's just a simple way for them to get out of any warrantee claim. Very *****!
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Edgars's replyOfficial
10 Apr 2015, 12:43Hello Da Panman,
As per our telephonic discussion; please note we have referred this matter to management to address. The service provider only has the authorisation to allow the credit thus management will take into consideration that the handset has been in and out of repairs for more than 4 time. We apologise for the unpleasant experience and discomfort felt. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion; please note we have referred this matter to management to address. The service provider only has the authorisation to allow the credit thus management will take into consideration that the handset has been in and out of repairs for more than 4 time. We apologise for the unpleasant experience and discomfort felt. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Edgars's reply10 Apr 2015, 12:43
Official
Hello Da Panman,
As per our telephonic discussion; please note we have referred this matter to management to address. The service provider only has the authorisation to allow the credit thus management will take into consideration that the handset has been in and out of repairs for more than 4 time. We apologise for the unpleasant experience and discomfort felt. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
As per our telephonic discussion; please note we have referred this matter to management to address. The service provider only has the authorisation to allow the credit thus management will take into consideration that the handset has been in and out of repairs for more than 4 time. We apologise for the unpleasant experience and discomfort felt. But we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***