Do you know what a customer service centre is about.

It is sad that the only time you receive any response from Edgars is when you complain on Hellopeter.

Their customer service contact centre is not equipped to provide any sort of comfort, or support to the customers. Their staff have no way of interacting with an upset customer. They further anger you, as they treat give you the run around and make you feel as though they are doing you a favor. You cannot speak to anyone senior in the centre, as you are blocked.

What is the point of having a customer service centre that further upsets the customer.

I hope that I will receive a call from someone senior in the customer service centre that will assist in resolving my query with some urgency.