Do something about this!

<AR***>14 November 2020 account number *** Firstly, I want to express my disappointment with Edgars since RCS took over. I am a long standing customer and never did I have such poor service especially when your account is paid up.

I am very flabbergasted for the fact that I contacted Edgars in October and was told by their agent that interest and service was charged in error and that I only need to pay R52.00 and I won't need to pay anything anymore as tgere is nothing owung on the account.

To my ama*****t, I received another statement telling me I owe R112.11 by Vuyakazi.

I paid the amount in full and want my account to be closed with immediate effect. Should this not be done, i have send this email on the 14.11.2020

On the 18 11.2020 I phoned as I have spoken to the most arrogant and rude consultant. People like this should not be working in customer service, I would know as i worked in customet srtvice for many years. All this lady could tell me was that I needed to get a settlement letter and when i questioned her as to why this is needed when the account is paid up, she dropped the call in my ear.

As a valued edgars client for over 30 years, I am extremely disappointed with the service received!