Do not shop online with edgars! Beware!

If I could give a review of 0 I would. The worst online shopping experience I've ever had. Would never recommend shopping with Edgars. I placed an order over a month ago and because I was moving 3 weeks after the date of order I called to notify them of the delivery address. I called about 6 times but 4 weeks later they still sent the order to the incorrect address and have attempted delivery to that address twice. Customer service has been so unhelpful - empty promises, hanging up, not calling back as they say they will. Worst shopping experience I've ever had without a doubt. No idea where the package is and struggling to simply CANCEL the order as I'm no longer interested in chasing them when they have no desire to fulfil the order and rectify their incompetence. If it was simply a case of delayed delivery it would be fine because there's literally a pandemic so we need to be patient but to consistently deliver to the incorrect address is unacceptable.