WM
William M
1 reviews | Active since Feb 2014
27 Nov 2015, 17:22
Do NOT purchase you mobile phone from Edgars
The back-up service is bad to very bad. I purchased a Mobile phone on 15th January. It was in twice for repaid that took 7 of 9 months only to finally be told it would cost me R1 200. to fix, payable in advance. I eventually got the phone back and out local phone shop repaired it for R50.oo while I waited.<br> <br> Be warned. Edcon broke my heart over the repairs to my mobile phone. I now deal directly with a phone shop and get great service.<br> <br> I will never set foot into a EDCON shop again.
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Edgars's replyOfficial
09 Feb 2016, 01:13Hello jessie james,
Please accept our sincere apologies for any frustrations occurred due to this incident. As per our internal investigations: We were advised that your unit was first sent to Vodacom and there was physical damage detected. Vodacom required you to pay for the repair services but you refused. The phone was then sent to Finrite as you had advised that you had insurance. Finrite confirmed then confirmed that they could repair the unit as you requested to cancel the insurance. Our insurers Finrite was willing to assist you with the repairs, provided that you reinstate the insurance or your pay cash for the services. We understand that you refused to accept the offer. Please find below reference number for this query: ***/GO Kind regards, Customer Experience Team. Call Centre: ***,"2015-11-30 13:01:53,NULL
Please accept our sincere apologies for any frustrations occurred due to this incident. As per our internal investigations: We were advised that your unit was first sent to Vodacom and there was physical damage detected. Vodacom required you to pay for the repair services but you refused. The phone was then sent to Finrite as you had advised that you had insurance. Finrite confirmed then confirmed that they could repair the unit as you requested to cancel the insurance. Our insurers Finrite was willing to assist you with the repairs, provided that you reinstate the insurance or your pay cash for the services. We understand that you refused to accept the offer. Please find below reference number for this query: ***/GO Kind regards, Customer Experience Team. Call Centre: ***,"2015-11-30 13:01:53,NULL
Edgars's reply09 Feb 2016, 01:13
Official
Hello jessie james,
Please accept our sincere apologies for any frustrations occurred due to this incident. As per our internal investigations: We were advised that your unit was first sent to Vodacom and there was physical damage detected. Vodacom required you to pay for the repair services but you refused. The phone was then sent to Finrite as you had advised that you had insurance. Finrite confirmed then confirmed that they could repair the unit as you requested to cancel the insurance. Our insurers Finrite was willing to assist you with the repairs, provided that you reinstate the insurance or your pay cash for the services. We understand that you refused to accept the offer. Please find below reference number for this query: ***/GO Kind regards, Customer Experience Team. Call Centre: ***,"2015-11-30 13:01:53,NULL
Please accept our sincere apologies for any frustrations occurred due to this incident. As per our internal investigations: We were advised that your unit was first sent to Vodacom and there was physical damage detected. Vodacom required you to pay for the repair services but you refused. The phone was then sent to Finrite as you had advised that you had insurance. Finrite confirmed then confirmed that they could repair the unit as you requested to cancel the insurance. Our insurers Finrite was willing to assist you with the repairs, provided that you reinstate the insurance or your pay cash for the services. We understand that you refused to accept the offer. Please find below reference number for this query: ***/GO Kind regards, Customer Experience Team. Call Centre: ***,"2015-11-30 13:01:53,NULL