Do not purchase on the online store

I purchased goods online on the 2/05/2020 which is 8 weeks ago and still haven't received my merchandise. I chose the pick and collect option, which was to collect at the Westgate branch in Johannesburg. to date i have no response from Edgars. On the online profile all it says is order confirmed. I've sent several emails, contacted the call center numerous times and still nothing. all they say they will escalate. the last conversation was they could be out of stock, but how was i able to order online when there was stock! this is ridiculous, Edgars has taken my money and don't give a dam if i receive my goods or not. I understand on the site due to COVID19 there could be a 3 week delay however this is 7 weeks and still nothing. i order goods on the 1/05/2020 as well and received those goods however my order of the next day im still waiting. as i explained to the call centre on my last call if i don't receive the goods by today I want my money back. i will rather go buy somewhere else. I ordered winter stuff for mothers day and look what is the date! your call center is useless as they just waste your time and don't really do anything. my order number is ***. Everytime I call they ask for my id number, for what? i do not have an account at Edgars and there is no standard conversation, every consultant ask different questions which clearly shows they are just there to waste your time and airtime!