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Luanne R

1 reviews | Active since Apr 2018

14 Jun 2020, 13:27

Do not order from Edgar’s / they are *****’s !

I ordered my children’s winter clothes on the 3rd of May. Three weeks ago I received the last communication from Edgar’s stating the order was at their warehouse and I would receive a tracking number that week. Of course received nothing. I was patient as I understand the times. However I go online yesterday just to see that the order has been cancelled ??? No explanation , no refund no anything ??? This is ********* honestly as there are kids and babies , mine , with no clothes to wear. And no communication either. When I try call the call centre it just says call failed . At very least they should have called and offered store credit ?? Something?!?! My mom eventually got hold of them and they promised to call me back. Of course they didn’t Order number ***

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Replies (4)
LR
Luanne R's update14 Jun 2020, 13:51
Reviewer Update
I finally got through to their call center and have been on hold for 20minutes ? This is just the most ridiculous service I have ever received .
LR
Luanne R's update14 Jun 2020, 13:56
Reviewer Update
I phoned in AGAIN and all they could do was escalate the query ??? What on earth? Could not even tell me what happened how they plan on sorting it out ! This is ******* !!!!! I will take this much further and to the media as you as a business cannot treat people like this . People have lost everything during lockdown and now you ensuring they are also cold for the winter . Pathetic
LR
Luanne R's update15 Jun 2020, 14:56
Reviewer Update
A day later and we have still not received a call or any update as to when a refund will happen.
LR
Luanne R's update17 Jun 2020, 22:26
Reviewer Update
Still no contact made from Edgar’s with a refund . Pathetic