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corne S

1 reviews | Active since Oct 2009

31 Oct 2018, 09:55

DO NOT insure with Edgars ...!!!!!!!

I bought a cellphone from the Eastrand mall branch on my account. I took out insurance with Edgars and paid for it a very long time. My phone got ******. I reported it to the police. I went to Edgars to do the claim form. I bought the phone cash (account) and now they tell me lots of stories about this and that and and and.... PLEASE do NOT insure with Edgars, *****s in my eyes. Why did I pay that insurance for more than a year!?!?!

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Replies (4)
Edgars
Edgars's reply01 Nov 2018, 09:55
Official

Thank you for bringing this matter to our attention. Kindly note that we will be escalating your cell phone cash insurance query to our third parties and final feedback will be provided to you regarding the claim. Please accept our sincere apologies for the lapse in service.

***/GO

Kind regards

The Edgar's Customer Experience Team

Best regards,

cS
corne S's update15 Nov 2018, 13:54
Reviewer Update
Still Waiting........ POOR Service from Edgars, talks allot and quick to sell but when it comes to customer service.... BAD!!!!
cS
corne S's update20 Nov 2018, 15:42
Reviewer Update
ONE MONTH after my phone got ****** and Edgars still have lots of stories...REALLY!?!?! If you want to ***** people's money under false pretenses just do it don't waste my time like this!!!!!! If I have not bought another phone this would mean that I will still be walking without a phone for a MONTH already... And if you look at my account when my phone got ****** I bought xTWO new cellphones worth R6000!!!! Last ****** time I spend money on Edgars.... You just lost a VERY VERY good customer. Check my credit records and you will see what you are loosing.........
cS
corne S's update26 Nov 2018, 15:49
Reviewer Update
Good day, Now you listen to me and listen carefully..... EVERY single day someone is phoning me with the EXACT same questions and I give them the EXACT same answers............ My phone that was ******, I bought it at EDGARS on my account. So NO contract or specific cellphone number linked to it............. It was a DUAL SIM phone and YOU (EDGARS) only recorded the one IEMI number on you insurance records. IF you want to get clever with me now, why weren't you clever the day I took out the insurance and recorded BOTH the IEMI numbers on the cellphone insurance contract?!?!?! I took out and paid my insurance EVERY month and NEVER skipped a payment. In fact I ALWAYS pay more on my account than what I am supposed to... SO I am a GREAT customer and will not pull a "insurance" ****, ****it man, I even bought TWO cellphones CASH/ACCOUNT of R6000 straight afetr the theft and even paid R7000 into the account a few days later!!!!!! SO, STOP looking for excuses and STOP phoning me with silly questions over and over and over and just finalize my claim!!!!! If I did not have the money to buy another phone straight away, I would have been without a phone for more than a month now.... I dont have anything to hide, I bought that phone, I paid for insurance, it got ****** end of story!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! You can send the police to my house to look for that phone, you can put me on a polygraph machine, I don't know what else you want as I am fed up with YOU not recording the right information, taking my money EVERY month but when it comes to claiming you have lots of stories, but YOU did not record all the IMEI numbers and details the day I took out the insurance so STOP phoning me with the same stupid questions over and over and over and over and over and over because it will not bring you or me ANYWHERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!