Do not buy Guess jeans from Edgars. They will bury you in red tape if you need support later.

Good afternoon,

I purchased a Guess jean from Edgars in Illanga Mall, Nelspruit, on the 31st of July 2019. After a few months the Jean started to tear out at the edges of both pockets. I then contacted Guess Customer Support (Anca Nel, ***) on the 8th of July 2020. I sent them all of the pictures and details that they were after. They then agreed to replace the jean on the 17th of August 2020 (I will send you the email if required).

I have been in store three times (a 50km trip each time). The manager who calls himself King Star (***) has still not been able to help me to get a new product. I have provided him with the account details that were used to purchase the jean (on account) and he says that they are unable to trace the purchase and therefore cannot refund me. I nog longer have the receipt (I did say this to Guess from the start, and they still agreed to replace the jean).

I am not happy. Please help me?

Cheers, Eben