Do it Right

On 1st July 2020 my grandmother bought a Hisense Infinity E30 lite on account at Edgars Jubilee mall and had it insured. On the 8th August 2020 she was ****** and the cellphone was taken. She went back to the same store to re port and make a claim on the cellphone. She was sent to the police station to bring an affidavit, and returned to the store and filled in a Cellphone/Gadget Insurance Claim Form on the 09 August 2020 with a claim reference TC******************** by Hilda Ngwane. On her return, she was told that her phone was not insured. She went back to the store after a few days and was told that the phone is not on the system. She is an old woman and she is being given the runaround. Can this issue be resolved and her cellphone replaced.

Her contact details: Anna Mnguni ***