Do I have my account with Edgars or TLC Marketing?

I received a promotional sms from Edgars informing me that if I make a purchase of R2500 or more, I will receive a free weekend. After making my purchase I heard nothing from Edgars. Contacting their customer care department, they referred me to TLC Marketing. I spoke to Tsheko Sereme, he provided me with the Booking form on 9 December 2014. I sent the booking form to him and followed up with a telephone call. Up to now and after follow up mails to Tsheko, I have not been contacted by either Edgars or TLC Marketing. Edgars Internet team (Ms Bruneil Nicole Paulsen) refers me to TLC Marketing when I complain on their website. I have an account with Edgars and received the promotional sms from them. I expect them to sort out my problem.