KR
Kenneth R
1 reviews | Active since Dec 2010
21 Oct 2015, 10:42
Diversifying income streams
I recently brought my account up to date and since then only realized I am being billed for mobile content and a monthly R60 for some VIP Member ship fee which I never agreed to before. Is this what happens something is sneaked onto the bill in the hope that the customer never sees it?<br> <br> I would like a refund on these charges from the beginning please.
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Edgars's replyOfficial
22 Oct 2015, 09:58Hello KennyKenn,
We tried contacting you at 09:48 AM but we couldn't reach you.
Please be advised we have referred this query to the accounts department to address. Investigations will be conducted on the financial products enrolled without your consent and upon findings, feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 09:48 AM but we couldn't reach you.
Please be advised we have referred this query to the accounts department to address. Investigations will be conducted on the financial products enrolled without your consent and upon findings, feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Edgars's reply22 Oct 2015, 09:58
Official
Hello KennyKenn,
We tried contacting you at 09:48 AM but we couldn't reach you.
Please be advised we have referred this query to the accounts department to address. Investigations will be conducted on the financial products enrolled without your consent and upon findings, feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
We tried contacting you at 09:48 AM but we couldn't reach you.
Please be advised we have referred this query to the accounts department to address. Investigations will be conducted on the financial products enrolled without your consent and upon findings, feedback will be given to you shortly. We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,