Distastefull gready oportunitists

My balance on my account at the end of February was R 1 139.05 which I paid in full before the due date of 3rd March. It reflects on their statement as being paid on the 2nd. They then show an account protection plan debit of R 5.25 on the 1st, and a service fee of R 22.80 which they are now apparently entitled to charge because there is still a debit on the account. I was made to wait for over 20 minutes by the client services , when phoning, and they then said they were entitled to charge the protection fee as it was before the payment. What's to protect? and on previous statements this has been only added on up to the 7th of the month. Makes you realize what you are dealing with and how they are entitled to feed there greed, anyway they want to. Even the admin fee is an unreasonable new addition, to fund poor service and greedy opportunist's. There are plenty more reasonable priced factory shops around Durban and other decent shops that treat there customers with some sort of respect, and I wonder why they would ever expect anyone to want to continue utilizing them.