Dissatisfied with Edgars' refusal to close my account

My name is Josephine, a very disheartened customer of Edgars. I have tried several times to pay up my account and close it, but Edgars keeps refusing to assist me. They keep on continuing the service and charging me money monthly for a service I no longer use. I feel ****** by this store and would like help with reporting them to the ombudsman as I will not be held hostage without my will. Please assist urgently.