TN
Tessa N
1 reviews | Active since Jun 2020
11 Jun 2020, 16:10
Dissatisfied service
I placed an order online 31 April and was meant to be delivered within 7 days. First 5 weeks I was being told" it's being picked from the warehouse " last week I finally decided to have it cancelled. I still have not received any communication and when I call I'm told all they can do is take down my details and escalate. It's tough times now to lose 3 thousand .
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Edgars's replyOfficial
17 Jun 2020, 10:33Good day Tessa, Thank you for taking time to write to us We apologize profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Edgar's Customer Experience Team
Edgars's reply17 Jun 2020, 10:33
Official
Good day Tessa, Thank you for taking time to write to us We apologize profusely for the inconvenience caused. Your complaint has been acknowledged, we will investigate and revert with feedback. The reference number for the complaint is ***/GO Warm RegardsThe Edgar's Customer Experience Team