Dissatisfied/ Disappointed Client

I made a final settlement payment on the 13th October 2020 at a Jet store and asked the lady that was assisting me at the time to cancel/close the account.

She advised me to come the following day to call into the customer care to get assistance.

When I went back on the 14th of October 2020, she tried a couple of times but the line kept cutting.

She then gave me an email address to send the receipt, Id copy and the photo of the back account that shows the account number. The given email address was ***.

I sent the email for cancellation on the 15th of October 2020 and to this date have never received any response.

I then took it upon myself to call around late October to cancel the account and spoke to a nice gentleman and assisted with the closing of the account. I asked relevant questions like the cell phone insurance I had with the account and the gentleman said that all will be closed with the account.

I asked for the statement or confirmation that the account is closed and the gentleman said the I will receive a statement on the first of November with a 0 balance, that will prove that the account had been closed.

I did not receive a statement in November, so I thought that the account had been closed as I did not receive the monthly statement.

To my surprise, I receive a statement around the 13th of December with a crazy balance that is required of me to pay.

I then called into the contact centre and spoke to a since lady who then told me that there is no interaction on the account stating that I called or anyone transacting on the account to process a cancellation request done by me.

The lady asked me that I send an email to *** and ***.

The only response I received was that I should forward the email to :edg*******, which I did on the 15 of December 2020 and till this day I have not received any feedback, however I am constantly receiving statements for me to make a payment.

I am no longer interested to call in the contact centre and will never head to the store.

I am fed out with will this back and forth.

I request that my account be closed with immediate effect before I get blacklisted and definitely not willing to make any other form of payments towards edgars as I made and paid the full amount required of me to settle the account.

I am truly unhappy and dissatisfied to be treated in such manner for a well paying client of edgars.