Dissatisfied and disappointed

I'm absolutely upset with the treatment and system that I received at Edgars Beauty Store at Rosebank Mall. I went in to go return products that were damaged. Only to be told that they have no cash to refund me and I should leave my details and they would contact me when they did have. I don't know what type of system this is. There was enough money in both tills but they refused to take from both. After coming back an hour later as they were unhelpful and not interested in my situation. I asked if they could elevate to someone higher and was told no. This is highly upsetting, how do they expect me as a customer to leave R2567 and not know when I will receive it. I had to then tell them to return on both tills, this again is upsetting as they should have suggested this instead of wasting my time. They then realized they could and finally I got my refund. Please train your staff in customer service and how to deal with these situations.