1 reviews | Active since Oct 2015
dissapointed
I recently purchased 2 Verssed Motion E1.1 tablets from your Pietermaritzburg branch.<br> Date of purchase was 11/08/2015<br> I used the tablet and on the 17/09/2015 the buttons on the side got stuck...<br> <br> As any customer would do I took the tablet into the store where I purchased it.<br> I was assisted by Rowan Chetty who logged a claim and repair.<br> He said it would take 6 to 8 weeks to be sorted out so I had no choice but to agree.<br> <br> Weeks have passed and today been the 12/10/2015 I get a call from Rowan stating that the tablet cannot be repaired as I broke it so it was said and theres nothing they can do.<br> At that moment I got disappointed.<br> Had I broke it I wouldn't have taken it there.<br> <br> I went to the store to fetch the tablet and it was quiet but I was made like a fool to wait.<br> The service I received in the store was pathetic from the moment I purchased the tablet,i waited almost a hour for paperwork and didn't complain,the music was crazy only 2pac swearing,then it seemed as if I was a joke there.<br> <br> I asked for contact details so I could complain about the service.<br> I firmly believe that the manager Syanda Mtsha needs more training as he didn't handle this situation as a manager should.<br> <br> Im real
Thank you for raising your apprehensions with us. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to management. We can understand how disappointed you were when you visited the store and for that we sincerely apologise. Management will address all concerns raised and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
Thank you for raising your apprehensions with us. That is certainly not the type of service that indicates our standards. Please be advised we have referred this query to management. We can understand how disappointed you were when you visited the store and for that we sincerely apologise. Management will address all concerns raised and we assure you corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Best regards,
