AT
Alinah T

1 reviews | Active since Oct 2017

11 Dec 2017, 15:07

Disrespectful call center agents

I got a call from one of their call center agents.... I don't even know how to describe my experience because of the shock I got. she was busy giving me details regarding my account and some of the information was incorrect. I tried correcting her & I couldn't even finish my sentence....she started screaming at me. EDGARS call center agents are extremely rude and disrespectful .

0
Replies (1)
Edgars
Edgars's reply11 Dec 2017, 16:11
Official

Thank you for bringing this matter to our attention .Kindly note that the account is in arrears with R339.83 in order to bring it up to date.We apologise for the frustrations caused to you.***/GO

Kind regards

The Edcon Customer Experience Team