sL
sandra L
1 reviews | Active since May 2015
11 May 2015, 10:35
Disrespectful
Rude Consultant <br> <br> Just had an Consultant phone me about my account, I told her will be up to date soon , forced for dates and was very rude. Cant wait to finish my account by you Guys , if this is how you handle your customers , you lost 1 for live. Disgusted !!!!
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Replies (1)
Edgars's replyOfficial
11 May 2015, 13:26Hello Amy835936,
Thank you for bringing this matter to our attention. Kindly be advised that our attempts to contact you on the number provided have been unsuccessful.
We do apologise for the discomfort caused as we agree that rude consultants are not acceptable.
We can assure you that we have forwarded the concerns you have raised with us to the management of the collections department.
Please be advised that you will however need to make suitable payment arrangements if none have been made. This is to advise when you will be making payment on your account and also avoids you receiving phone calls regarding your account. If the payment arrangement is not honoured you will then receive calls regarding your account again.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. Kindly be advised that our attempts to contact you on the number provided have been unsuccessful.
We do apologise for the discomfort caused as we agree that rude consultants are not acceptable.
We can assure you that we have forwarded the concerns you have raised with us to the management of the collections department.
Please be advised that you will however need to make suitable payment arrangements if none have been made. This is to advise when you will be making payment on your account and also avoids you receiving phone calls regarding your account. If the payment arrangement is not honoured you will then receive calls regarding your account again.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,
Edgars's reply11 May 2015, 13:26
Official
Hello Amy835936,
Thank you for bringing this matter to our attention. Kindly be advised that our attempts to contact you on the number provided have been unsuccessful.
We do apologise for the discomfort caused as we agree that rude consultants are not acceptable.
We can assure you that we have forwarded the concerns you have raised with us to the management of the collections department.
Please be advised that you will however need to make suitable payment arrangements if none have been made. This is to advise when you will be making payment on your account and also avoids you receiving phone calls regarding your account. If the payment arrangement is not honoured you will then receive calls regarding your account again.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Thank you for bringing this matter to our attention. Kindly be advised that our attempts to contact you on the number provided have been unsuccessful.
We do apologise for the discomfort caused as we agree that rude consultants are not acceptable.
We can assure you that we have forwarded the concerns you have raised with us to the management of the collections department.
Please be advised that you will however need to make suitable payment arrangements if none have been made. This is to advise when you will be making payment on your account and also avoids you receiving phone calls regarding your account. If the payment arrangement is not honoured you will then receive calls regarding your account again.
The reference for your query is as follows: ***/GO
Thank you for your patience and understanding.
Kind Regards
The Customer Experience Team
***
Best regards,