1 reviews | Active since Nov 2015
DISRESPECT OF A FELLOW CUSTOMER
Hi, I have been retrenched in may ,and I have given my documents to the store in the bluff to sort out the insurance on my account , I have not received any feedback at that time, I went to the branch and they told me to bring in another affidavit and I did ,still no response ,I went again to the store and they told me to bring another affidavit and I did ,finally I got a call in October that my account is covered, I was quiet happy even though of the bad service, but today I received a call from the legal department of Edgars saying that I still have to make payment on my account ,the guys attitude stank , I tried to talk to him and he just cut me off, he demanded that I give him proof that I submitted my documents , and the way he spoke to me just ruined my day ,made me feel really like am a **** ,the guys name is Abraham , could you please do something about this situation ,because at the moment it is effecting my credit and taking a lot of my time.
We tried contacting you at 12:11 PM but we couldn't reach you.
Thank you for raising your apprehensions with us. Please be advised the accounts department is in receipt of this query, and there is a pay-out which needs to update on the account. We assure you concrete feedback will be given to you shortly. Please accept our sincerest apologies for the manner in which Abraham handled this query. We assure you all concerns raised on this query will be addressed accordingly.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***
We tried contacting you at 12:11 PM but we couldn't reach you.
Thank you for raising your apprehensions with us. Please be advised the accounts department is in receipt of this query, and there is a pay-out which needs to update on the account. We assure you concrete feedback will be given to you shortly. Please accept our sincerest apologies for the manner in which Abraham handled this query. We assure you all concerns raised on this query will be addressed accordingly.
The reference number for your query is: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards,
Customer Experience Team.
Call Centre: ***