Dispute still not resolved

I lodged a dispute with Edgars relating to a purchase made when I lost my wallet by an unknown person. I still have not had any feedback. Out of frustration I sent the complaint to the Small Claims Court and sent copies of all the documents to Edgars. I received an e-mail from their customer services in Durban on 2-Feb, saying the dispute will be processed. Again no feedback from them.<br> <br> If I do not have feedback by close of business on Monday 9-Feb-2015, I will be left with no option than to change the complaint filed with the Small Claims Court to an official claim.<br>