1 reviews | Active since Sept 2015
Displeasing experiance and *********** manager
I was at Edgars yesterday to exchange 1 item as I had spent over 2.6K on 05/09/2015. So I decided to take 2 items which was going cost more then the previous item price and I was okay with paying the difference. When I got to the cashier after scanning both items she asked me if I knew the price for the 2nd item, I said yes and handed her my card , she then walked away to get her manager. When they got back he looked at the system and at the price tag and loudly said the price is incorrect instead I have to pay 200.00 more or leave the item .When asked him about the price on the tag he told me that it wasn't he's fault that the price is incorrectly I must take it or leave it. I had no problem paying whatever amount but I certainly had a problem with the manner in which this was brought to my attention and the fact that he was screaming in front of other customers. He then went on to say that I must forget if I think I'll pay less then the price on the system. I then asked for he's name for further enquiry he then said I can do whatever I want he doesn't care. I find this very unprofessional and *********** from management and bad communication skills.
We tried contacting you at 11:25 AM but we couldn't reach you.
Thank you for notifying us of the lapse in service and the manner in which the store manager handled this manner, it was ********* and does not indicate our standards at all. Please note high management was notified because customers are the life blood of this organisation and they are supposed to be treated like kings. We assure you corrective measures will be taken to avoid the re=occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
We tried contacting you at 11:25 AM but we couldn't reach you.
Thank you for notifying us of the lapse in service and the manner in which the store manager handled this manner, it was ********* and does not indicate our standards at all. Please note high management was notified because customers are the life blood of this organisation and they are supposed to be treated like kings. We assure you corrective measures will be taken to avoid the re=occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please be more than welcome to contact us on the below number
Thank you for your continued support and loyalty.
Kind regards.
Edcon customer experience
***
