Dismal Service - lack of client service

My wife lost her store card sometime in August last year. I first went to report the loss in September 2015 and requested a re-use. Since then I have been to the store about twelve times to collect a new card. I have been given excuses such as , they lost the id copies we provided, the require color copies, they are waiting for the responsible department to FICA. The system is down and a host of other poor useless excuses. I have asked that I be kept informed as to the status, other than a single call from a lady months ago I still do not have the card. It is now six months later. I am however not surprised. I have been a client for 23 years and been to many Edgars stores over the years. At Zevenwacht branch is the worst customer service I ever experience. There is never any staff on the floor. If they are asked for assistance they give attitude. The lines are long and the customer desk for payment is rarely open except for one at the back.