1 reviews | Active since May 2014
Dishonest company with no respect for their customers
<p>I've been requesting a cancellation on a airtime contract since February and they refuse to honor my request. Submitted a second request on the 3 April 2017 and was promised a call back. No call to this day. What's absolutely disturbing is that their cancellation department does not have a direct number, nor can a customer be transferred to them. Clearly this department doesn't exist</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter regarding the cancellation of the Airtime subscription to the RMCS team as and feedback will be reverted directly to you.
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the matter regarding the cancellation of the Airtime subscription to the RMCS team as and feedback will be reverted directly to you.
Kindly find the RMCS details below
Tel: ***/ ***
Email: ***
A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
This is such a disgrace. I called the Customer experience team on Wednesday, spoke to a team leader, Nomzi, who promised me a call from management that day.
I am still awaiting this call. They still continue to provide customers with false information as both of the numbers provided for RMCS does not exist
This is such a disgrace. I called the Customer experience team on Wednesday, spoke to a team leader, Nomzi, who promised me a call from management that day.
I am still awaiting this call. They still continue to provide customers with false information as both of the numbers provided for RMCS does not exist