JC
Jaap C
1 reviews | Active since Jul 2011
07 Jan 2016, 15:26
Dishonest call centre rep regarding VIP club
Good Day<br> <br> I'd like to cancel my account. I was phoned yesterday from the call centre with an \entry to win a holiday or something like that"";and I'm not being charges R60 for a club fee and take my contact details off your marketing list."""
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Edgars's replyOfficial
08 Jan 2016, 09:21Hello JaapC,
We must sincerely apologise for the overall experience. Integrity and honesty is one of our core values, and it is with great displeasure to hear that the agent tried to mislead you. Please note will refer this query to the accounts department manager to assist with your request.
We assure you all concerns raised did not fall on deaf ears. Customer are the life blood of this organisation, and losing one is a total loss.
Kindly note corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Integrity and honesty is one of our core values, and it is with great displeasure to hear that the agent tried to mislead you. Please note will refer this query to the accounts department manager to assist with your request.
We assure you all concerns raised did not fall on deaf ears. Customer are the life blood of this organisation, and losing one is a total loss.
Kindly note corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply08 Jan 2016, 09:21
Official
Hello JaapC,
We must sincerely apologise for the overall experience. Integrity and honesty is one of our core values, and it is with great displeasure to hear that the agent tried to mislead you. Please note will refer this query to the accounts department manager to assist with your request.
We assure you all concerns raised did not fall on deaf ears. Customer are the life blood of this organisation, and losing one is a total loss.
Kindly note corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***
We must sincerely apologise for the overall experience. Integrity and honesty is one of our core values, and it is with great displeasure to hear that the agent tried to mislead you. Please note will refer this query to the accounts department manager to assist with your request.
We assure you all concerns raised did not fall on deaf ears. Customer are the life blood of this organisation, and losing one is a total loss.
Kindly note corrective measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to contact the accounts department on ***.
Kind regards,
Customer Experience Team.
Call Centre: ***