1 reviews | Active since Jun 2016
Dishonest Business practise Edgards / Johannesburg ( Ref ***/G0
<p>i am really frustrated and not happy at all how edgards are dealing with customers and not going the extra mile to keep there customers happy, On Jan 2017 i noticed on my stament that Edgards is ******* charge me for Edgards Club Life i had to pay cash for the last 38 Month amount of R44.00 and i have never agree or sign any of these docoment + Mobile Content Fee R19.99 I have contact and have gone personal to the store at Southagte to see the finecila manager to help me shortout this matter no luck, The money of R1,628 had to be a cash payment into my edgards account but was not done like that, Egards done a Principal Debit Adjustment Club Reversal Service Fee of R1537.56 into my edgars account</p> <p>i than call the finecial department asking if i dont pay my account in 25Feb 2017 will i be in area and the advise i got from them was no mam cause that money that edgards had to pay into my account will cover that, i was waiting for the money to be paid into my account cause it would have covered my account in Feb and March , When i got my statemen t that i had outstanding amount of R857.81 to be paid befor the money was in my account i refused till this matter was shorted out, after the money was shorted out, i pay more than what i had to pay last month where my installment was R421.89 I payed R500 on the 28-04-2017, Manager Liera Lehong as a manager and not even try to help shortout the poblem, i them to listen to the voice regording of Feb 2017where i did asked the question, please can someone advise how to go about this, We dont gat any serice from them and no magizne from the company</p> <p>THIS MONTH STAMENT SHOW AS FOLLOWS</p> <p> </p> <p>INTEREST CHARGES 33.33</p> <p>PART MONTHly LATE PAYMENTS CHARGES .27</p> <p>SERVICE FEE 22.80</p> <p>How Can a Coprite company be so dishonest.</p>
Thank you for addressing your concerns regarding your account .According to the notes on your account feedback was sent to you in April regarding the club fee reversals that was done as requested .The instalments have since been re- calculated .The mobile content of R19.99 has been escalated to our third parties and feedback will be provided to you.The next instalment due is R158.02 on the 1/6/2017 Apologies for the lapse in service .
***/G0
Kind regards
The Edcon Customer Experience Team
Kind regards
The Edcon Customer Experience Team
Thank you for addressing your concerns regarding your account .According to the notes on your account feedback was sent to you in April regarding the club fee reversals that was done as requested .The instalments have since been re- calculated .The mobile content of R19.99 has been escalated to our third parties and feedback will be provided to you.The next instalment due is R158.02 on the 1/6/2017 Apologies for the lapse in service .
***/G0
Kind regards
The Edcon Customer Experience Team
Kind regards
The Edcon Customer Experience Team
